Terms & Condition
Damage / Return Policy
We advise our customers to inspect the furniture carefully for damages before sign the delivery order. Though rare, there is a possibility of manufacturing defects or even furniture being damaged during transportation. Should you detect any damage or defect e.g knocks, dent or cracks, inform us immediately at 012-6454 386 or email to firstname.lastname@example.org.
In rare cases where product have minor scratches and dents, we will be touched up, repaired or replaced.
If there is serious quality issue on our product or the product you have order has no stock due to fast selling or factory stock record wrongly, we will make the refund to you in 5-7 working days.
Currently we do not accept refund request for actual product colour and product photo colour different except it is totally different product ( For example you have order coffee table , but we sending console table ). Please bear in mind that photo may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. ( Please believe in us that we have try our best to take best shoot of the actual product photo to make sure you get what you see :) )
Clearance Items/1 SET OFFER
There will be strictly no returns, refunds, exchanges or warranties for items which are under clearance or '1 SET OFFER', unless otherwise stated. The product descriptions of clearance items and '1 SET OFFER's will clearly state their defects (if any). A compulsory, non-refundable delivery charge of RM80 is applicable should you reject or cancel the order of a clearance item or '1 SET OFFER' upon delivery.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. DecoWood will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 14 days after the confirmation.