Terms & Conditions
Welcome to the decowood.my website (the "Site"). These terms and conditions ("Terms and Conditions") apply to the Site, DECOWOOD MARKETING, and all of its divisions, subsidiaries, and affiliate operated Internet sites which reference these Terms and Conditions. “DECOWOOD” means DECOWOOD, a company incorporated in Malaysia under registration numberand having its registered address at 17, 19 JALAN MJ 32 TAMAN MERDEKA JAYA 75350 BATU BERENDAM MELAKA. By accessing the Site, you confirm your understanding of the Terms and Conditions. If you do not agree to these Terms and Conditions of use, you shall not use this website. The Site reserves the right, to change, modify, add, or remove portions of these Terms and Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.
Anything that you submit to the Site and/or provide to us, including but not limited to, questions, reviews, comments, and suggestions (collectively, "Submissions") will become our sole and exclusive property and shall not be returned to you. In addition to the rights applicable to any Submission, when you post comments or reviews to the Site, you also grant us the right to use the name that you submit, in connection with such review, comment, or other content. You shall not use a false e-mail address, pretend to be someone other than yourself or otherwise mislead us or third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.
ORDER ACCEPTANCE AND PRICING
Please note that there are cases when an order cannot be processed for various reasons. The Site reserves the right to refuse or cancel any order for any reason at any given time. You may be asked to provide additional verifications or information, including but not limited to phone number and address, before we accept the order.
We are determined to provide the most accurate pricing information on the Site to our users; however, errors may still occur, such as cases when the price of an item is not displayed correctly on the website. As such, we reserve the right to refuse or cancel any order. In the event that an item is mispriced, we may, at our own discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card or bank account charged.
GST will be implemented in Malaysia with effect from 1 April 2015 at the rate of 6%. It will replace the existing sales tax and service tax. Prices of Items and services provided by DECOWOOD FURNITURE , being GST registered company, will include GST where applicable.
Please refer to the GST Act 2014 published in the gazette on 19 June 2014 and the GST Regulations 2014 issued on 30 June 2014. GST is under the jurisdiction of the Royal Malaysian Customs Department (“Customs Department”).
TRADEMARKS AND COPYRIGHTS
All intellectual property rights, whether registered or unregistered, in the Site, information content on the Site and all the website design, including, but not limited to, text, graphics, software, photos, video, music, sound, and their selection and arrangement, and all software compilations, underlying source code and software shall remain our property. The entire contents of the Site also are protected by copyright as a collective work under Malaysia copyright laws and international conventions. All rights are reserved.
APPLICABLE LAW AND JURISDICTION
These Terms and Conditions shall be interpreted and governed by the laws in force in Malaysia. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Government of Malaysia to waive any objections based upon venue.
Any controversy, claim or dispute arising out of or relating to these Terms and Conditions will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Malaysia in English and governed by Malaysian law. The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Malaysia and is independent of either party. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms and Conditions or revoke any or all of your rights granted under the Terms and Conditions. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Site and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices of DECOWOOD (JM0125789-P), in operating the Site, your sole and exclusive remedy is to discontinue using the Site.
1.1 In these Conditions:
"Buyer" means the person who accepts a quotation of DECOWOOD for the supply of Goods or who otherwise enters into a contract for the supply of Goods with DECOWOOD;
"Conditions" mean the general terms and conditions set out in this document and (unless the context otherwise requires) any special terms and conditions agreed in writing between the Buyer and DECOWOOD;
"Contract" means the contract for the purchase and sale of Goods, howsoever formed or concluded;
"Goods" means the goods (including any installment of the goods or any parts for them) which DECOWOOD is to supply in accordance with a Contract;
"Writing" includes electronic mail facsimile transmission and any comparable means of communication.
“DECOWOOD means DECOWOOD MARKETING, a company incorporated in Malaysia under registration number and having its registered address at 17, 19 JALAN MJ 32 TAMAN MERDEKA JAYA 75350 BATU BERENDAM MELAKA
1.2 Any reference in these Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.
1.3 The headings in these Conditions are for convenience only and shall not affect the interpretation of any parties.
2. Basis of the Contract
2.1 The supply of Goods by DECOWOOD to the Buyer under any Contract shall be subjected to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions contained or referred to in any documentation submitted by the Buyer or in correspondence or elsewhere or implied by trade custom practice or course of dealing.
2.2 Any information made available in DECOWOOD's website connection with the supply of Goods, including photographs, drawings, data about the extent of the delivery, appearance, performance, dimensions, weight, consumption of operating materials, operating costs, are not binding and for information purposes only. In entering into the Contract the Buyer acknowledges that it does not rely on and waives any claim based on any such representations or information not so confirmed.
2.3 No variation to these Conditions shall be binding unless agreed in writing between the authorized representatives of the Buyer and DECOWOOD.
2.4 Any typographical clerical or other error or omission in any quotation, invoice or other document or information issued by DECOWOOD in its website shall be subject to correction without any liability on the part of DECOWOOD.
2.5 DECOWOOD may provide Buyer with electronic documents such as tax invoice, receipt, credit note, debit note, or any other document.
3. Orders and Specifications
3.1 Order acceptance and completion of the contract between the Buyer and DECOWOODwill only be completed upon DECOWOOD issuing a confirmation of dispatch of the Goods to the Buyer. For the avoidance of doubt, DECOWOOD shall be entitled to refuse or cancel any order without giving any reasons for the same to the Buyer prior to issue of the confirmation of dispatch. DECOWOOD shall furthermore be entitled to require the Buyer to furnish DECOWOOD with contact and other verification information, including but not limited to address, contact numbers prior to issuing a confirmation of dispatch.
3.2 No concluded Contract may be modified or cancelled by the Buyer except with the agreement in writing of DECOWOOD and on terms that the Buyer shall indemnify DECOWOOD in full against all loss (including loss of profit) costs (including the cost of all labour and materials used) damages charges and expenses incurred by DECOWOOD as a result of the modification or cancellation, as the case may be.
3.3 Free Shipping is bound by special terms and special VIP installation is required further charges depending on certain items purchases. Promotion Sales Price Items is excluded for free VIP installation. Free shipping may be offered on a goodwill basis
The price of the Goods and/or Services shall be the price stated in DECOWOOD's website at the time which the Buyer makes its offer purchase to DECOWOOD. The price excludes the cost of packaging and delivery charges, any applicable goods and services tax, value added tax or similar tax which the Buyer shall be liable to pay to DECOWOOD in addition to the price.
5. Terms of Payment
5.1 The Buyer shall be entitled to make payment for the Goods pursuant to the various payment methods set out in DECOWOOD's website. The terms and conditions applicable to each type of payment, as contained in DECOWOOD's website, shall be applicable to the Contract.
5.2 In addition to any additional terms contained in DECOWOOD’s website, the following terms shall also apply to the following types of payment:
5.2.1 Credit Card
Credit Card payment option is available for all Buyers. DECOWOOD accepts all Visa and MasterCards, both Credit and Debit, and is 3D Secure (Verified by Visa, and MasterCard Secure) enabled. All your credit card information are protected by means of industry- leading encryption standards.
Please take note that additional charges may be incurred if you are using a non-Malaysian issues card due to Foreign Exchange.
5.2.2 Debit Cards
DECOWOOD accepts all Malaysian Visa and MasterCard debit cards where subject to bank availability. All debit card numbers shall be protected by means of industry-leading encryption standards.
5.2.3 Online Banking
i. By choosing this payment method, the Buyer shall transfer the payment for the Goods to a DECOWOOD’s account for the total amount of the Buyer’s purchase (including any applicable taxes, fees and shipping costs). The transaction must be payable in Ringgit Malaysia. DECOWOOD. in its sole discretion, may refuse this payment option service to anyone or any user without notice for any reason at any time.
ii. For the time being, DECOWOOD accepts payment whichever bank that accepts by our payment gateway..
6. Delivery / Fulfilment by Transport
6.1 Buyer are advised and recommended to check with seller on the estimation on the arrival or delivery arrangement of the item depending on the location of address, access to the delivery address and outskirt area eg. area that are out of coverage that require special arrangement.
6.2 Buyer are advised and recommended to check with our customer service on the availability of the stock due to online selling around the clock which may caused item out of stock at the time of sale.
6.3 Items have delivery window between 2-60 days depends on item availability or transport route and availability. Some items are custom made / handmade require will result in pre order and longer lead time for delivery.
6.3 Delivery of the Goods shall be made to the address specified by the Buyer in its order. Any changes in address will require additional charges transport at the DECOWOO discretion.
6.4 DECOWOOD has the right at any time to sub-contract all or any of its obligations for the sale/delivery of the Goods to any other party as it may from time to time decide without giving notice of the same to the Buyer.
6.5 Any dates quoted for delivery of the Goods are approximate only. The time for delivery/performance shall not be of the essence, and DECOWOOD shall not be liable for any delay in delivery or performance howsoever caused.
6.6 If the Buyer fails to take delivery of the Goods (otherwise than by reason of any cause beyond the Buyer's reasonable control or by reason of DECOWOOD's fault) then without prejudice to any other right or remedy available to DECOWOOD , DECOWOOD
6.7 DECOWOOD shall not be liable for any delay / out of stock issues due to factory and buyer shall notice & agree and liable for it purchasing on the website portal.